Please allow at least one hour between your
last meal and your treatment. Additionally, you should avoid the
consumption of caffeinated or alcoholic beverages prior to any body
treatment. We also ask that you turn off your cell phone and
pager while at the spa.
Cancellation,
Reschedule and "No Show" Policy
A credit card or
gift certificate number is required for clients scheduling two or
more Spa services (Mon-Wed), all Thursday, Friday and Saturday Spa
appointments, Hair Extension services and group appointments.
Individual clients are required to cancel or reschedule 24 hours
prior to their scheduled appointment time. Cancellations must be
made by speaking directly to a customer service representative,
voicemail, or emailing clientservice@therootofyou.com.
Groups are required to cancel or reschedule with our Group
Coordinator. Please note their are no exceptions to our
cancellation policy.
Our group
cancellation requirements are as follows:
-
4 days for groups of
3-4
-
5 days for groups of
5-7
-
6 days for groups of
8-12
-
7 days for groups of
12 or more
Group Deposit
(deposits are refundable if appointments are cancelled within
cancellation policy deadlines.)
50% of the Cost of
services are required in order to book groups of 5 to 9
100% of the Cost of services are required in order to book groups
of 10 or more
If appointments are not canceled or rescheduled in the allotted
time stated above, the following fees will be incurred by the
client.
Cancellation Fees:
Credit Card -
- $25 for services $25 and over; or
- the cost of the service if service is below $25; or
- 50% of Spa Package; or
- Groups; 50% of all services (fee only applies to group
members that cancel)
Gift Certificate -
50% of the gift
certificate value
Please give us the
courtesy of canceling or rescheduling your appointment.
Service
Contraindications
There are contraindications for Spa treatments that
include, but not limited to: pregnancy, infectious skin disease,
high blood pressure, excessive or daily medication, epilepsy and
asthma. If you have a medical condition or you are pregnant, it is
imperative that you inform the reservations desk when making your
appointment and your therapist.
Payment
We accept cash, personal checks, Visa, MasterCard and American
Express.
Attire
For spa services spa robes, wraps and slippers are provided.
Lockers are available for your personal use. Smocks are available
for hair services. During spa services, your body will be
draped at all times except for the area being worked on.
Lost
Articles
We
ask clients to keep up with their personal items during your visit.
Lockers are provided for spa clients.
We are not responsible for lost articles.
Gift
Certificates
Gift Certificates
purchased at The Root of You™ may be purchased for any of our
products or services or any dollar amount. Our Gift certificates
expire exactly one year from date of purchase. Gift Certificates
must be presented at the time of your appointment for payment.
Gift certificates are non-transferable
(except to purchaser) and
cannot be redeemed for cash.
Children
Under 12
To respect the comfort of all guests, children under 12 years of
age are not allowed unless receiving services.
We
do not service children under 5 years old. Discount prices are not available to children.
Right
of Refusal
The Root of You™ reserves the right to refuse service to any
client for improper conduct. Inappropriate conduct or language
during a service will result in the termination of the
service. We reserve the right to define inappropriate conduct
or language.
Discounts
Group Discounts
Groups of five or more will receive a 10% discount on the entire
bill when booking a spa package Tuesdays and Wednesdays.
Senior
Citizen Discounts
The Root of You™ clients that are 65 and above will receive a 10%
discount off of all services.
Groups
We can accommodate large groups.
Ancillary services such as flowers, special gift baskets and
outside catering are available when customizing your Salon
and Day Spa Packages. To book a group contact our Group
Coordinator.
Private Parties
We specialize in private parties no matter the occasion. The Spa
can be reserved to cater to your group exclusively. Outside catering
and music entertainment is available on request in
addition to spa services. Private
parties can be requested during none business hours. A 15% gratuity
will be added for private parties conducted at The Root of You™ during none business hours (i.e. Mondays).
Thanks
in advance for your cooperation.
